Wednesday, February 06, 2008

DON'T Go to the Chevron on 610 & N. Durham

OK. I have to start this story a year ago so only proceed if you have the time to read the whole story. You have to know it all to get the full picture and truly understand the level of my anger. I’m mad at the Chevron AND at myself for going there again. What's the saying? Fool me once, shame on you. Fool me twice, shame on me!

Around a year or more ago I went to the Chevron on the N. Loop West (610) and Durham (think, near Heights) and I filled up my tank. I also purchased a car wash. I proceeded to the car wash only to find that it was out of order. Frustrated I went back into the store and told the attendant. This guy was really nice. OF COURSE he was! He probably was laughing at me, "SUCKER!" He told me he would give me a rain check, since I had already paid, and he signed my receipt.

A few weeks later I went back to the Chevron and tried to redeem my rain check. Yep, you guessed it. The guy that was on duty looked at me like I was crazy. Not only would he not honor my signed receipt, he was very rude about it and blew me off. I was so furious that I swore never to go back there. Never say never.

Today I was looking for a touch-free car wash after taking my son to the doctor. I was driving down the 610 feeder looking for one when I saw that THAT Chevron has a touch-free car wash. I reluctantly pulled in and looped around to the car wash. I didn't want to fill the tank, and I happened to have cash for a change, so I decided to pay at the car wash box. I paid and rolled in. OK. This part is partly my fault. I had trouble pulling into the car wash and placing my wheel on the right place. I had to pull back around three times until I finally got it right. Then the car wash didn't turn on. I pulled back and tried it again and it still didn't turn on. By now I had a guy behind me waiting for me to get in and out, so I felt pressured, so I pulled out and I went around to the front.

I went inside to the tell the guy what had happened and the same thing happened to me AGAIN! The guy (a different guy from a year ago) told me that because I had paid at the car wash and didn't have a receipt, I was basically screwed. He said he had no way of telling if I really paid. When he found out that the guy behind me was able to get it to work (he had a code) he actually scoffed at me! I could not believe how ridiculous he was being. I asked him what about customer service and he looked at me like I was the one who was being ridiculous.

I was so upset with him but I think I was more upset with myself for giving this place a second chance. My husband asked me why I thought that anything was going to change and I told him that I thought that maybe the car wash would work this time and maybe the person in charge would be nice. I didn't think that something like this could possibly happen to me twice. But who am I kidding? Of course this would happen to me twice.

And you know what got me the most? How RUDE the guy acted! SO if you live anywhere near the Heights, Garden Oaks, or Oak Forest, DO NOT GO to that Chevron. The people who own it, or manage it, or work there, are evil. I'm going to call Chevron to tell them about it. I know it's probably a franchise, but they should know what kind of persons are representing their name.

1 comment:

The Moose said...

It hate when that happens.